Booking Terms And Conditions
1. All prices quoted are per car.
2. Prices are based on passengers being ready to travel at the booking time.
3. Cash payments are to be made to the driver, and credit card payments should be made during the booking.
4. All fares quoted are for point to point pick up and drop off. Any diversions and stop over will be charged at £5.00 with the fare quoted. The charges may vary depending on the distance.
5. It is important to make note of London Airports Express contact phone number +44 (0) 208 723 6402 while you are travelling. Do take a printed copy of your booking confirmation email during your travel.
6. Fixed price rides cannot deviate from the driver's chosen route, any deviation will result in the journey reverting to a fare decided by London Airports Express. We will decide charges according to the additional mileage and delay caused either by passenger or by the prevailing traffic conditions.
7. Cancellation of bookings should be notified two hours prior to pick up time within London postcodes, and 4 hours within outer London areas. Refunds will be made directly to customer's debit/credit card.
8. If the journey is being cancelled after driver being dispatched will result in a charge, which will be decided by London airports express, depending on pickup distance/place/parking or other charges subject to a minimum of £10.00 the rest of the payment will be refunded to the customer's debit/credit card.
9. If you missed your flight, it is customer's responsibility to inform London Airports Express. Otherwise, we will have monitored the flight as a result we will have dispatched a driver. If you fail to inform us and the driver is dispatched our terms and conditions will apply upon which you will incur a full "No Show" charge.
10. All pickups from the airport waiting time are free for the first 45 minutes thereafter 20p per minute will apply. There is no additional charge for the flight delays.
11. Normal luggage size assumes that 1 Medium Size check –in luggage and 1 piece of hand luggage 56cm (H)*47.5cm(W)*25cm(D) (approximately 22 inches x 18.5 inches x 9.85 inches). Per person, any luggage that the Private Hire Vehicle cannot accommodate is the responsibility of the passenger.
12. We reserve the right to refuse any passenger our services due to passenger having excess luggage which would result in the vehicle unsafe on the road.
13. Passengers are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage.
14. Any fouling of the Private Hire Vehicle by any passenger will result in a charge of a minimum of £10.00 dependent upon the severity of the fouling.
15. It is customer's responsibility to inform London Airports Express, if could not locate the driver or change of journey plan or if you missed the flight, cruise or ferry, connections (inform us the new flight, cruise or ferry, details we will change the journey time and date without charge) then we will charge you for the new journey.
16. London airports express cannot be held responsible for any loss financial, professional, missed connection times, flights, trains, due to the Private Hire Vehicle not arriving at the pick-up point at the booked time due to adverse weather, traffic conditions, or road traffic accidents or road closures or being given the incorrect booking information by the customer. Or customer booked it online and got the booking reference but customer did not get any confirmation from us. (Customer must receive confirmation prior to the journey).
17. Journeys booked from Airports, Train Stations, and Seaports with London airports express, is the responsibility of the passenger to locate the Private Hire driver and not the Private Hire Vehicle driver to locate the passenger. During the booking of your journey we will give a definite pick-up point where the passenger must locate the driver and if you fail (contact phone number +44 (0) 208 723 6402) to do so this may result in a charge to the customer's credit or debit card. The amount to be charged in such situation will be decided by London airports express depending on the pick- up distance, place, parking or other charges subject to a minimum of £10.00.
18. Prices on the following dates, 24th December From 00:01 hours to 26th December 00:00 hours and 31st December 00:01 Hours to 1st January 00:00 hours will be charged an extra £10.00 higher than normal prices quoted on our web pages.