FAQ

Q: What places do you cover?
A: We work through-out London, any airports and provide transfer services to anywhere in the UK.
Q: What does the price include?
Credit card processing fees
Booking fees
Congestion charge
Traffic delays
Q: What type of vehicles do you have?
A: The type of car depends on the number of passengers and baggage space required. It will be either a saloon car (up to 4 passengers), estate car (up to 4 passengers with additional luggage space) , MPV (5-8 passengers) and mini bus (up to 12 passengers with additional luggage space) . The majority of the fleet are ford galaxy, Volkswagen cars. All cars are less than 4 years old and cleaned daily.
Q: Do infants count?
A: Yes. Infants are provided with baby seats (free of charge). If you required one, please Specify this on the booking.
Q: How much luggage allowed to each type of car?
A: The luggage space depends on the type of vehicle that you book. If you have a large Amount of baggage, you can select a larger vehicle during the booking process.
Q: Do you have to have an infant, child or booster seat?
A: No, but if you need one, please request a baby seat on the booking form.
Q: What if the flight time is delayed or early?
A: We do monitor flight arrival time. There are no additional charges if your flight is delayed.
Q: Will I be charged extra if my flight is delayed?
A: No, we monitor flight arrival times.
Q: What happens if my flight is cancelled?
A: Contact us as soon as possible on +44 (0) 208 723 6402. We will have monitored the flight and as a result we will not have despatched a driver. You can rebook your transfer at no extra cost.
Q: Where can I meet my driver when I land?
A: The meeting point is detailed in the email confirmation. Generally it is the information desk at Heathrow Airport, or in the arrivals hall at all other airports or ports.
Q: What if I cannot find my driver?
A: Call our 24hr support line on +44 (0) 208 723 6402, quoting your transfer order reference number or your name and our helpful staff will be able to assist you.
Q: What happen if I miss my flight?
A: Contact London airports express as soon as possible on +44 (0) 208 723 6402. We will have monitored the flight as a result we will have despatched a driver. If you fail to inform us and the driver is despatched our terms and conditions will apply upon which you will incur a full "No Show" charge. If however you inform us prior to the despatch of the driver, then you will be able to re-book later at no extra charge.
Q: What happen if my flight is diverted to another airport?
A: Contact London airports express as soon as possible on +44 (0) 208 723 6402. We will not despatch the driver to the other airport until you or the passenger have authorised us to do so. Additional mileage charges may be applied.
Q: Do I have to book online?
A: Our online booking process is clear and easy to understand. But if you prefer to speak to one of our agents you can make a booking on the phone : +44 (0) 208 723 6402, lines are open 24 hours a day.
Q: What is a seasonal occasion surcharge?
A: Seasonal occasion surcharge means Christmas, New Year day and roads affected by adverse weather such as snow, flood, landslide or an unusual event. You will be notified of any special occasions during the booking process and the charges.
Q: Can you meet us any time of the day?
A: Yes . We can meet you at any time of day and there is no extra charge for unsocial hours. The only time we apply an extra charge is over the Christmas period normally - Christmas Eve, Christmas Day, Boxing Day, New Year's Eve and New Year's Day.
Q: Do I have to pay in advance?
A: No do not have to pay in advance. It is your convenience, if you can pay in advance while you are booking then you can pay on the web-site or make a call to the office and pay by credit/debit card or you can pay cash to the driver at the end of the journey.
Q: Is your firm PCO licensed?
A: Yes, we are a fully licensed cab service firm and are required to abide by the regulations set by the Taxi and Private Hire.
Q: Can I pay cash?
Yes. We accept Sterling, Euros and US dollars.
Q: Do I have to pay extra for credit card bookings?
A: No
Q: How long have you been providing a private hire service?
A: London airports express management team between them has over 12 years of experience in passenger logistics. Our aim is to provide a service that is second to none. Our drivers are licenced and authorised by Taxi and Private Hire (Licence No: 06219).
Q: Which airports do you cover?
A: We work through- out of all major UK airports and provide transfer services to anywhere in the UK.
Q: Are your prices based on per car or per person?
A: We do not provide a shared transfer. Our vehicles are sole use vehicles, our prices are based on per vehicle.
Q: Do I need to pay extra for via journeys?
A: Yes, we would like you to pay for any additional via journeys. The costs will vary depending upon distances.
Q: How long in advanced I need to book my car?
A: We can provide service within 60 minutes, but we would advise you to book early as you can. , 24 hours would be recommended. If you are making a last minute booking it would be best to call +44 (0) 208 723 6402, lines open 24 hours a day.
Q: Can you provide cruise ports transfers?
A: Yes, we can transfer to and from all major UK cruise ports.
Q: What is your refund & cancellation policy?
A: please check the terms and conditions.
Q: Can I open a business account with you?
A: Yes, Please call the office to open an account with us.
Q: Do I have to tip the driver?
A: No. Gratuities and tips are voluntary payments. If you are really happy with the driver's Service, you can tip. But it is your choice.
 Secure Payment
PCO Licence
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